15 to 1: Revenue Growth
15 to 1: Revenue Growth
Braxton Wright
The Customer-Centric Approach (pt. 1): Fundamentals
14 minutes Posted Nov 8, 2021 at 8:59 am.
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Show notes

Join me as I go over a few of the fundamentals of a successful, customer/user-centric strategy.

Highlights include:

  • Why this will be the foundation for everything you do.
  • Where you should apply this in your business.
  • Personas and customer journey mapping and how often you should update them.
  • What to ask your different departments in an interview to uncover customer journey hints.
  • How often you should be interviewing your customers.