Show notes
Join me as I go over a few of the fundamentals of a successful, customer/user-centric strategy.
Highlights include:
- Why this will be the foundation for everything you do.
- Where you should apply this in your business.
- Personas and customer journey mapping and how often you should update them.
- What to ask your different departments in an interview to uncover customer journey hints.
- How often you should be interviewing your customers.

