In the second part of the conversation with Jason Bradshaw, we delve deeper into B2B and B2C product users, and how can product managers take customer feedback to improve the experience. Also, we will talk about how the employee experience & culture can transform the business.

Listen in to dive deeper into understating how improving the customer experience can transform the business & how product managers can create a better customer experience.

Jason Bradshaw the CEO and co-founder of Bradshaw, Koh & Co, a global strategic advisor to C-suite executives and start-ups, and a keynote speaker on experience management, customer and employee experience, digital transformation, and leading through crisis.

Reach out to Jason at https://www.jasonsbradshaw.com/

Also, I suggest to also check out the first part of our conversation with Jason, where we spoke about how improving the experience can transform the business and why product category managers should always keep looking at the feedback between what the product promised and what the customer is experiencing. So do check out the first part as well here :

https://open.spotify.com/episode/5SzqyxuEbYhNZtiTv2gC0n?si=cd80d0799a5f4c94

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