the correlation between customer satisfaction and an organisation’s profitability and growth10:30 - the struggle with google reviews and 5 star reviews to boost credibility22:00 - the true hero in a business’s success27:20 - why a business leader or owner needs to align their purpose and visionPlus, Chris talks about the Pirate Code, and how that can serve us well.  Then Geoff explains how Employee Engagement is not correlated scientifically to an organisation’s performance.  Just think about that: given the amount we invest into engagement and yet there’s no scientific or proven correlation!  Geoff explains what is the true measure of internal 5 star reviews and how it relates to performance.This is one episode that you don’t want to miss, and you can learn so much from these two superstar guests.Here is where you can find some additional information on both guests:Geoffrey Wadewww.onirik.com.auhttps://www.linkedin.com/in/geoffreywade/https://calendly.com/geoffrey-wade/zoom-30minChris Bantockhttps://www.linkedin.com/in/chrisbantock/www.agencylocal.co.uk The purpose for the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.We know that the first step to building a business worthy of a 5 star review is to ensure the customer journey is set up for success. Take the Customer Journey scorecard today and see how you rate! https://journeypoint.com.au/scorecardYour hosts,Aveline & Pete