what's missing now in businesses12:40 - the need for mindfulness and how it can be delivered28:15 - the most important person in your business32:20 - how our culture has shaped us and needs to shift againPlus, Christine explains how 5 star reviews on Google can actually work and what needs to change for them to work. Then Zeke explains in more detail how technical automation tools are being used to our detriment and how people have lost touch as a result. The wave of automation has taken over our ability to feel compassion! This is a fabulous episode full of relevant and current issues that confront all of us, that you don't want to miss. Here is where you can find some additional information on both guests:Christine Sharkeyhttps://www.quoteconvert.com.au/ https://www.linkedin.com/in/christine-sharkey-a727b354/https://www.facebook.com/quoteconvert Zeke CondonZeke is a maker, an innovator and humble-agitator - both a product manager and chef by trade and now founder of Telos PM, a not-so-normal management consultancy putting the human back in product and business development. Find out more about Zeke and Telos: https://Telospm.com.auEver heard yourself saying "I should make an app/product for that?" - checkout Zeke's Product Invention program:https://TelosPM.com.au/PI-program Want to know how innovation management, human-centred design and product development can be built into your business model? Check our the Telos MADE program (Management Apprenticeship for Dynamic Environments)https://TelosPM.com.au/get-MADEThe purpose of Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.We know that the first step to building a business worthy of a 5 star review is to ensure the customer journey is set up for success. Take the Customer Journey scorecard today and see how you rate! https://journeypoint.com.au/scorecardYour hosts,Aveline & Pete