This week’s top story: Direct-to-consumer sales are growing in popularity, so we discuss how businesses can win revenue and customer loyalty with websites designed to enhance the customer experience. Plus, we discuss why ultra-fast food delivery drives up consumer expectations and the need for fraud prevention, how fraudulent messages can damage customer trust, how retailers are using hybrid platforms to bounce back from the pandemic, and how hackers are stealing points and miles from consumers’ eager to travel post-pandemic.  #Kount5in5