(1) Salesforce joins with Slack, in the battle for the enterprise against big cloud players like Microsoft (0:36). (2) Advances in remote customer service – from cloud-based contact centers to chatbots (4:25). (3) Direct-to-consumer insurance is widening its reach (10:23). Read this 3 Shifts Edition: https://6pag.es/25d32. Sign up to receive free summaries of our deeply researched briefs: 6Pages.com. 

(1) Salesforce joins with Slack, in the battle for the enterprise against big cloud players like Microsoft

(2) Advances in remote customer service – from cloud-based contact centers to chatbots

(3) Direct-to-consumer insurance is widening its reach

3 Shifts (Dec 11 2020): Stripe in banking services, SpaceX’s Starlink wins FCC subsidies, Warner Bros. to stream 2021 slate

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