Returns are a part of doing business. But the volume of returns retailers face as a result of online shopping being the preferred method of purchasing is a growing one. What new approaches have retailers been tested to reduce returns? Is raising the cost of a return viable? What role do customer loyalty programs play? Tune into this episode of our 60-second Retail podcast to hear Jennifer Valdivia, Audit Partner and West Regional Leader for the Retail and Consumer Products industry group at BDO USA, walk us through the balancing act of return management.