60-Second Mind
60-Second Mind
Scientific American
In Negotiations, If You Feel Your Opponents' Pain, It May Be Their Gain
2 minutes Posted Apr 28, 2008 at 12:00 pm.
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Crucial in any successful negotiation is an accurate understanding of each side's motivations and needs.
And although understanding another's needs involves the talent to empathize, research from the journal Psychological Science reveals that feeling another's emotions can be a deal breaker.