the correlation between customer satisfaction and an organisation’s profitability and growth10:30 - the struggle with google reviews and 5 star reviews to boost credibility22:00 - the true hero in a business’s success27:20 - why a business leader or owner needs to align their purpose and visionPlus, Chris talks about the Pirate Code, and how that can serve us well.  Then Geoff explains how Employee Engagement is not correlated scientifically to an organisation’s performance.  Just think about that: given the amount we invest into engagement and yet there’s no scientific or proven correlation!  Geoff explains what is the true measure of internal 5 star reviews and how it relates to performance.This is one episode that you don’t want to miss, and you can learn so much from these two superstar guests.Here is where you can find some additional information on both guests:Geoffrey Wadewww.onirik.com.auhttps://www.linkedin.com/in/geoffreywade/https://calendly.com/geoffrey-wade/zoom-30minChris Bantockhttps://www.linkedin.com/in/chrisbantock/www.agencylocal.co.uk Check out our previous episode here.The purpose of the 6 Star Leaders podcast is to showcase and illuminate purposeful Business Owners on their journey to creating more impact in the world. We are igniting purposeful leaders!At our core, we believe in 'doing business differently' so that heart, purpose, and passion are combined with profits for the best possible outcome. With those key ingredients, you'll be on your way to 6 Stars faster than you realise! If you'd like to get in touch please contact us at [email protected]