Show notes
This is a wonderful episode with two people who know how to 'do better'. Jamo's perspective as a business owner serving customers in his community directly is a welcome voice to show us what 6 stars means in practice and in action. Anthony gave us an extension of that from the inside of a business and his experience helping business owners to tap into the magic that Jamo carries inside him naturally.Here's a snapshot of what we discussed:17:24 - you’ve got to find the right people28:14 - building people up with confidence is key40:25 - the importance of tapping into the emotional connection of WHY42:45 - how do you ensure your staff deliver a 5 or 6 star experience in your absence?51:47 - focus on what you can control, to the best you canBook referenced: Good To Great, by Jim CollinsJamo BorthwickFounder & Manager, International Surfing DevelopmentThe majority of my work is based on surf, the ocean and aquatic activities. I have a surf school based in Australia, have surf and aquatic sports schools in India; train and mentor new surf & SUP instructors, lifeguards and judges abroad; I work with national governing bodies to help develop and grow the surf, SUP and aquatic sports; I train, coach and develop athletes, squads and teams around the world. I am passionate about helping people reach their potential and be the best they can be.Something Interesting About YouI founded a surf & clothing business in India to help provide opportunities for children in poverty stricken families to give them a better chance at life.Contact:W: https://walkinonwater.comInsta: https://instagram.com/walkinonwatersurfInsta: https://instagram.com/indoboardausInsta: https://instagram.com/surfingdevelopmentInsta: https://instagram.com/indicasurfschoolInsta: https://instagram.com/kudlasurfInsta: https://instagram.com/aventuraindicaAnthony WoodFounder & CEO, Pinnacle TractionAfter more than 25 years of building successful companies, Anthony is tapping into his passion for helping business leaders cultivate growth and clarify their vision. This prompted him to create Pinnacle Traction, where he helps leadership teams gain the clarity, focus and the skillset required to drive their business forward. The tools from the EOS system, his in-depth knowledge of business, and analytical skills gained from a degree in Civil Engineering are a powerful combination to have in your corner. He offers entrepreneurial leadership teams a blueprint for success that will enhance their health as a team so, in turn, they can strengthen their organisation.Something Interesting About YouQualified Maple Syrup Maker, Accidentally running over 200km with my sisterContact:LI: https://www.linkedin.com/in/anthony-wood-pinnacle/W: https://www.pinnacletraction.com.auThe purpose of the 6 Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews. We are here to lift businesses to create a better future. If you'd like to get in touch please contact us at [email protected] hosts,Aveline & Pete