you can only reach 6 stars if you proactively talk to your customers18:55 - why there are so many lost opportunities 21:44 - Greg’s experience of 5 star service27:32 - do we invest in client retention or finding new clients?30:28 - the 80/20 rule in marketing32:15 - is loyalty still a focus for businesses?40:41 - how do we remove fear from our interactions?42:15 - why the Beatles were right all along47:10 - the power of interviewing your clientsPLUS,Remeny shared some stories from her clients that are worth listening to - could this be you??!!Sit back and enjoy!Here is some information on both guests and where you can find them:Remeny ArmitageFounder & CEO, Brilliant and HumanI help agency owners and professional services proactively turn their clients into advocates. By listening to your clients, I can help you improve your client relationships and retention; whilst improving your marketing, services / products, teams and processes enabling you to increase your revenue and grow.W: www.brilliantandhuman.comLI:  www.linkedin.com/in/remenyGreg SmithFounder & CEO, Send HandwrittenI believe that the answer to our planet’s challenges are predicated on healthy ‘connection’ & robust relationships. Every business has the power to change lives through its everyday business activities. On a fractured planet, my mission is to build meaningful relationships for mutual benefit.LI: linkedin.com/in/greg-smith-shwW: sendhandwritten.com.au The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. If you'd like to get in touch please contact us at [email protected] hosts, Aveline & Pete