Pilot for a new live call-in show about the world of customer service, hosted by Moisés Chiullan. Whose fault is it that we're angry when a company screws up? How can we improve consumer discourse? What makes a bad situation better?

Links for this episode:

• Thank You For Calling!: A New Show on ESN.fm
  
• ArthouseCowboy.com
  
• Moisés Chiullan (moiseschiu) on Twitter
  
• The Daily Dot - Moises Chiullan takes on thankless PR task of rescuing Avenger Controller maker N-Control
  
• AMA the guy who replaced Paul Christoforo and is cleaning up after him. : IAmA
  
• Customer Support Fail | SupportOps.com
  
• Smile Blog - Changes to TextExpander Touch
  
• 5by5 | Back to Work #151: The Christmas Pants
  
• UPS and FedEx buckle under holiday load, leaving retailers and families in the lurch
  
• UPS, FedEx moving Christmas packages late - CNN.com
  
• UPS, FedEx scramble to deliver delayed Christmas packages - U.S. News
  
• Thank You For Calling: Podcast Pilot — Arthouse Cowboy