50 Common Causes of Family Business Conflict ... and how to deal with them

Audio No 30. Implementing Change in the Business / in the Family.

• Family businesses are often quite isolated in their own bubble of family, business and industry.

• They can be very good at what they do at a point in time. But, if they fail to fully engage with the outside world, and markets, they get left behind.

• Avoidance of objective performance measurement criteria,

• Challenges to current / established business practices can be taken personally (as accusations of failure) and get blocked - causing quality employees, and family members, to lose faith in leaders.

• Change causes fear. Humans prefer current pain to prospective change.

• Young people are less set in their ways and have more capacity to recover from disasters.

• Personality differences and personal values also play a big part: goal focus vs process focus, people vs profits etc.

• Motivation isn't the same as Activation, Implementation.

• Solution: negotiate acceptance of change, build consensus through careful information gathering, planning process to generate organic demand, manage pent up demand.

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