Catch People Doing Something Right

Too many work environments are focused on catching people making mistakes. In a well-intentioned effort to improve productivity and efficiency, leaders are prone to reduce an employee’s performance into raw data, metrics, and statistics. Every detail is reviewed and analyzed, and people’s shortcomings are readily pointed out.

Years ago, Ken Blanchard said, “People who feel good about themselves produce good results, and people who produce good results feel good about themselves.” It’s a virtuous cycle built on the concept of catching people doing something right.