There is a direct connection between how we use our voices and how the world views us. Your voice is a signature, a unique and powerful part of your professional identity and brand. Research shows 38% of messages are processed based on your tone of voice, your delivery, making how you say something more important than what you are actually saying. Does your voice enhance your image - or undermine it? Get rid of upspeak, and you'll avoid having other people wonder, “Are you asking me or telling me?”