What is Unified Communications ?

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the whats and whys of Unified Communications and what it can do for your business.

Unified Communications is tying together your computers, data communications,telephones and a unified messaging fax server. It has been a feature of Microsoft Outlook clients, Exchange Servers as well as the new generation of Microsoft Communications Servers. Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in the field. He has brought a variety of unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and casino jameshallison CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner.

Jeff and Rob engage in an active discussion on the gains that Unified Communications can bring and give examples of their implementation.

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Episode27 Understanding Unified Communications

This podcast is sponsored by Codefusion Communications Inc.