Show notes
Transcript: All right, welcome to this week's edition of the business owners not my call, John Pyron, the business stalker, your host, and several of you are going to be listening to the recording. So definitely want to should be here today, this is gonna be a fun call. And I want to remind everybody the format when you're here on the live call, you can talk about whatever you want. Okay, I'm going to talk about a very specific topic. In the first week is marketing. The second Monday is sales. The third Monday is operations, service delivery, which is what we're talking about today. And then the fourth one is administrative finance. So just FYI, for next week, I'm gonna be on vacation, but I'm gonna have Adrian lead the call again, except he's going to have a special guest, leading Madeline Ferguson, or the owner of the company, and they are my go to bookkeeping company. And so they're going to talk about admin and finance. And we are very action packed calls. So when you show up here, definitely write down your biggest business problems or challenges, anything you want to talk about, that you can use the group's help on. And so with that said, I'm gonna share my screen here real quick. And let me introduce you guys to a really cool tool. Where is screensharing? There it is. So so. So if you're not familiar with checked GPT, or GBT, or whatever it's called GPT check GPT. It's an AI tool. There's a lot of talk about chat, GBT, it's the top one in the market. But I'm like, I don't want to learn this, I want nothing to do with it, I would rather hire somebody and outsource it. And so you know, which is exactly what we're talking about today. At some point in your business, you're going to want to create processes and systems and things like that. So this specific mastermind that we're involved in here is you are not putting 100 grand in your pocket after all expenses. And everything else is said and done. You're not doing that yet. And so everything we talk about is geared towards that. So when you start getting into 250 400 $500,000, Business, operations and service delivery in systems and processes become extremely important and extremely valuable. What I want to let you know, after having built all these businesses and consulting a lot of business owners start the operations and service delivery process now, while you're small while you're the one doing everything. You want to have systems in place. By the time you get to the point where you have to outsource that skill because there's just not enough time in the week left for you. And thing I like about this like okay, what are the All I did was I went in there ago, what are the top 1010 challenges facing small business owners as it relates to operations and service delivery. And immediately it came back with this list right here. It says small business owners face a variety of challenges when it comes to operations and service delivery. These challenges can vary depending upon the industry location and the specific nature of the business. However, there are 10 common challenges that many small business owners may encounter. And I'm not going to read this whole thing. I'm just going to hit the highlights limited resources cashflow management, customer acquisition and retention, technology integration, compliance and regulation, staffing issues, inventory management, scalability, quality control and supply chain disruptions. And so these are the things that ultimately you have to solve. When you're first starting out, the limited resources and cashflow management, customer acquisition and retention are really I agree with this top three. You got to figure out how to get that dealt with. You're only one man show one or one man or one woman show. And so when it comes to tools, a tool like a chat GBT it's free. When you do the paid for version, I'm thinking this is only 20 bucks a month really? And you can type in whatever you want. Okay, so like yesterday I was talking to or last week I was talking to Kevin, right and Kevin's an awesome mortgage person. So I was just curious. I'm like, Okay, what are the top 10 The challenges mortgage lenders are going through right now. Right? What are the top 10 challenges facing mortgage lenders in 2023? Because Kevin, and I'm gonna give Kevin some props here, because his is now going to be coach Kevin. And so all of you that are going to listen to snippets of this, I, I am coaching, consulting Kevin on how to be a great coach and consultant in this space. So you can definitely count on the fact when you hire Kevin, as a coach, you're getting me to, okay, so, and I've consulted well over almost 800 business owners now 1000s of mortgage people, 1000s of realtors. And so working with Kevin, it's not just Kevin, you're getting a team associated with it. And so one of the biggest tips I gave him is you create a video on these top 10 things, right? And so it'd become, it becomes a system. So the first exercise, he's going to create 10 videos around the top 10 things facing his target market. And once he goes through the efforts of doing that, okay, how do I do the video? What do I say? How do I say it? Do I edit it? Do I cut all the things that are associated with creating 10 videos 10 Separate videos, it's going to become a process. And and you'll want to definitely document how you did it? What tools did you use? What were the results. And that way you have a process and a system that you can train somebody else on that. Okay, so when you're building a new business from scratch, or you're a small business owner, and you're not at a level where you can afford to hire somebody, or you can afford to outsource, at some point, you're going to want to outsource it. And the easiest place to start is document what you're doing right now. So there's a couple tools I want to give you today. Number one is see when number one is going to be let me get rid of this screen here. One of the tools that I want to encourage you to get is going to be a thing called Brain toss. B R A INTOSSK. Brain toss. Brain toss is an app that goes on your phone. And it allows you to take a photo, it allows you to do a quick voice memo, I think the max is 30 to 45 seconds. And then it has a place for you to text or do voice to text. And the moment you press send, it goes to your email. Now you could customize the backend to go wherever you want it to go. In my case, I have a folder setup called Brain toss. I have a rule in my inbox that says if you get any emails from this brain toss thing, automatically routed to this folder. So I've been doing that for well over two years. The reason this is going to become super valuable, is I think, double check something tomorrow morning. I am going to be talking with a guy named Andy Sharma, which I highly recommend at this point because I've vented their company heavily. Matt, he has a company called get virtual services is a huge team of people out of India. And I'm going to be doing a call from with him at 8am to



