Brand new episode ALERT! Shawna and Neil had an emergency last week and they want to make it a teachable moment for the subscribers and listeners. Today's topic is "Someone Please Call 911: Communicating During a Crisis". So do yourselves a favor and make sure you say this in Wyclef Jean's voice for maximum effect! They will talk about the importance of being able to understand how to communicate effectively during a crisis. They will explore plain language, verbal and nonverbal signs, and signals which fit into the 2Twenty Coaching effective communication model. Enjoy.