Daniel Mann, content specialist at Facebook, talks about his work improving user experience and proves that a real human being at Facebook actually reads user feedback.

Dr. Carolyn Boiarsky on Email and the BP Oil Spill

10-minute interviews with technical communication practitioners, scholars, and innovators. Hosted by Dr. Ryan Weber at the University of Alabama in Huntsville. Visit https://tenminutetechcomm.com/ for transcripts and more information! Contact Ryan Weber at rw0019@uah.edu with questions, comments, or feedback!