This week Jeffery Wang speaks with Rod Mewing. Rod looks back at his significant career and shares lessons that were significant in his career.ROD MEWING BEng (Mech)Rod Mewing has over forty years’ experience in senior executive and management roles. His most recent role prior to leaving Telstra Corporation Limited was as Principal Business Consultant within Business and Enterprise Marketing. This role supported strategic customer engagement programs with particular focus on the implications of new technology trends and developments on enhancing competitive differentiation. He is currently providing strategic consulting services in addition to executive coaching, mentoring and peer group facilitation with The Executive Connection (TEC).Rod has previously been Managing Director of David Jones Australia Limited, CEO of Tempo Services Limited and Group General Manager of AWA's Services and Distribution Divisions.He has served on numerous industry and community boards and councils including Tempo Services Ltd, Woolworths Ltd, David Jones Limited, Retail Traders Association of Australia, Retailers Council of Australia, the Centre for Workplace Learning (NSW), Australian Student Traineeship Foundation, Ravenswood School for Girls, The Sydney Committee Ltd and the NSW Economic Strategic Development Committee.Rod is also immediate past Chairman of HammondCare and HammondCare Health and Hospitals Limited. Episode notesAlways under promise and over deliver Think like a customer Listen and understand the customer’s needs Business is not personal Consistency is key to effective team leadership Know when to transition from captain coach to side-line coach Self-awareness underpins humility Good judgement is both inherent and comes with experience Always treat the business assets as if your own Be patient, persistent and positive