Show notes
This episode is a feed drop from our CPO-focused show, HR Heretics. Patty McCord joins co-hosts Kelly Dragovich and Nolan Church to talk about her decade+ tenure at Netflix, and how she created one of the most iconic and defining cultures in tech. If you’re looking for SOC 2, ISO 27001, GDPR or HIPAA compliance, head to Vanta: https://www.vanta.com/1000 ---SPONSORS:Are you building a business? If you’re looking for SOC 2, ISO 27001, GDPR or HIPAA compliance, head to Vanta. Achieving compliance can actually unlock major growth for your company and build customer loyalty. Vanta automates up to 90% of Compliance work, getting you audit-ready in weeks instead of months and saving 85% of associated costs. 1 to 1000 listeners get $1000 off at: https://www.vanta.com/1000Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Robinhood, Quora, and Replit say Metaview has changed the game—see the magic for yourself for free on your first 5 interviews: https://www.metaview.ai/1000Pesto Tech is a hiring marketplace that makes finding great remote developers fast and easy. They use large language models to evaluate developers along dozens of parameters, including code quality, performance, and security. If you need to start hiring developers fast, all you have to do is answer 5 simple questions on their website: https://pesto.tech---RECOMMENDED PODCAST: Every week investor and writer of the popular newsletter The Diff, Byrne Hobart, and co-host Erik Torenberg discuss today’s major inflection points in technology, business, and markets – and help listeners build a diversified portfolio of trends and ideas for the future. Subscribe to “The Riff” with Byrne Hobart and Erik Torenberg: https://link.chtbl.com/theriff---X / TWITTER:@pattymccord1 (Patty)@NolanChurch (Nolan)@eriktorenberg (Erik Torenberg)@TurpentineMedia---TIMESTAMPS:(00:00) Episode Preview(01:10) The true story behind Netflix’s culture deck(05:08) Why releasing the culture deck changed Netflix’s hiring immediately(07:14) What to do when employees are averse to change(10:57) Delivering effective feedback(14:52) Why execs need to get used to short tenures(17:07) Sponsor: Vanta(19:59) Retention and the truth we need to tell employees about career pathing(21:32) How Reed Hastings hired Patty McCord(26:15) How HR officers can get a seat at the table(29:30) The P&L is the most important HR metric(30:04) Sponsor: Metaview + Pesto(32:02) Balancing business and relationship(34:44) What Patty would tell her younger self(37:59) What do HR people do?(38:08) Fixing equal pay and compensation strategy(44:37) Why an HR officer is a business leader, not a business partner(47:50) What do founders expect from HR people?(50:07) Compartmentalization and terminations(53:59) Patty's take on HR pros taking the therapist zone(56:55) Why having arguments at work should be normalized(01:01:20) Does Patty miss being in the arena?
